Exchange and Return Policy

Exchange

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please contact us by email: info@japan-goodies.com

Return

Japan Goodies LTD operates a returns policy in accordance with the UK Consumer Contracts Regulations allowing you to return any items within 7 days of receiving delivery of your order and we will charges back the credit card rates of the item 2.5%. If 7 days have gone by since received delivery, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the original packaging with good condition.

To complete your return, we require a receipt of purchase and we have received the item in our office.

Shipping Cost regarding exchange and return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.